Instructional Production Specialist

Summary

Job Category:
Service and Support
Job Title:
Instructional Production Specialist
Job Category Definition:
This specialty covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/information assurance policies, principles, and practices.
Job Title Definition:
The Instructional Production Specialist (IPS) provides administrative, technical, and production support to instructional designers, faculty, educational technologists, etc.; duties may include (but are not limited to) updating and maintaining information in internal administrative systems; updating and maintaining Web pages; assisting in the production of on-line courses in the Learning Management System(s); working collaboratively in various work teams; accurately processing many details in a highly organized and efficient manner. Duties are performed at various levels within the defined job category.
Working Conditions:
Specific physical requirements and effort are outlined in Job Responsibilities Worksheet (list of essential job duties and responsibilities specific to a particular job at the unit level) in accordance with the Americans with Disabilities Act of 1990 (ADA).
Other Requirements:
 

Levels

Level 1  

Level Details
Job Code Salary Band FLSA Status
ITSU0601 E Non-Exempt

Level 1 positions typically demonstrate baseline working knowledge of routine work applications; follow standard principles and systems and use appropriate terminology associated with a particular field of specialization; participate as a team member in a collaborative environment within a diverse workforce; actively contribute to completion of team goals and assigned tasks; clearly communicate information, ideas, or instructions verbally and in writing; follow recommended approach to assigned work to facilitate achievement of desired results; ensure safe practices and environmental consciousness are exhibited in decisions; typically work under direct and frequent supervision while performing routine duties using established procedures with detailed instructions.

Typical Education & Experience

0+ years related experience

High School Diploma or higher

Or an equivalent combination of education and experience

Typical Work Duties
  • Assist with administrative tasks associated with course implementation
  • Assist as directed with new online course development, revisions, and repeat courses
  • Provide assistance in setting up exams and exam-related materials
  • Assist with the administrative aspects of materials-related tasks, including the setup of electronic reserves, etc. and resolve all materials issues as they arise (in coordination with personnel as appropriate - e.g., library personnel, MBS liaisons.)
  • Proactively coordinate the submission of courses for QA review and implement any suggested changes in coordination with program/project coordinator
  • Practice good time management skills in working on multiple projects
  • Quickly learn and adapt to changing work environment
  • Communicate effectively with assigned program/project coordinator as well as other colleagues

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 2  

Level Details
Job Code Salary Band FLSA Status
ITSU0602 F Non-Exempt

Level 2 positions typically demonstrate intermediate knowledge of the concepts, practices and procedures of a particular field of specialization; perform intermediate tasks in defined skill areas/applications by continuously building on current job knowledge; maintain effective relationships with peers, vendors, and others in a diverse environment; support team decisions and follow through with team responsibilities; interpret information, ideas and instructions and communicate clearly and accurately both verbally and in writing including materials intended for distribution; determine causes of unusual occurrences and apply standard principles and practices to determine and implement solutions; ensure safe practices and environmental consciousness are exhibited in decisions; typically work under general supervision, while performing assignments that are varied and that may be somewhat difficult in character, but usually involve limited responsibility.

Typical Education & Experience

2+ years related experience

Associate's Degree or higher

Or an equivalent combination of education and experience

Typical Work Duties
  • Proactively perform all administrative, technical, production and project management aspects of repeat, revision, and new course development cycles, including complex inter-dependencies
  • Balance independent problem solving with effective communication
  • Manage repeat course setup process including communicating course information to faculty in coordination with the program/project coordinator
  • Handle multiple program portfolios with excellent time management and prioritization skills
  • Participate in unit-wide projects and committees
  • Identify, develop and provide training to others (both within and outside the unit) on course-related tools
  • Participate in the development and support of processes and tools used in support of course development
  • Work across teams in an effective manner
  • Provide expertise in using the features of the course management system including ability to troubleshoot and document issues related to its use
  • Provide input in determining technology needs of the unit
  • Make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 3  

Level Details
Job Code Salary Band FLSA Status
ITSU0603 G Non-Exempt

Level 3 positions typically demonstrate proficient and comprehensive knowledge of defined skill areas/applications to integrate fundamental elements from other specialties into work assignments; apply knowledge of principles, practices, and procedures of a particular field of specialization to complete difficult assignments; promote a culture that is conducive to effective relationships among diverse team members; ensure safe practices and environmental consciousness are exhibited in decisions; may lead a project team involved in completion of difficult assignments, requiring proficient knowledge of field of specialization; interpret and communicate information, ideas and instructions clearly, accurately and persuasively both verbally and in writing including materials intended for distribution; incorporate new facts and ideas into group processes and apply creative thinking to develop new solutions; typically work with minimal supervision on difficult assignments, conferring with manager on unusual matters.

Typical Education & Experience

4+ years related experience

Associate's Degree or higher

Or an equivalent combination of education and experience

Typical Work Duties
  • Conduct high level analyses of processes and systems to make recommendations and implement successful improvements that are in the strategic interest of the unit
  • Serve as a designated point-of-contact for various university personnel to coordinate projects and resolve problems
  • Make recommendations on issues related to resource planning and strategic direction representing the interest of the unit
  • Provide input on unit policies and procedures
  • Establish and maintain effective working relationships with all of management
  • Lead large-scale projects of moderate to difficult complexity and bring to a successful completion while balancing multiple stakeholders’ perspectives and input
  • Identify, research, pilot, evaluate, and where appropriate, implement new educational technologies taking into account the complex logistics of vendor relationships with unit needs and University context
  • Make or advocate for decisions based on the business needs of the unit in the larger context of serving online, distance learners

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 4  

Level Details
Job Code Salary Band FLSA Status
ITSU0604 H Non-Exempt

Level 4 positions typically demonstrate advanced knowledge of principles, practices, and procedures of a particular field of specialization and complete complex assignments; integrate complex elements from other specialties into work assignments; demonstrate a strong commitment to inclusionary practices which support diversity throughout the University; establish a shared vision and take responsibility for the achievement of team goals, and provide direction for appropriate implementation of plans; present ideas, concepts and instructions in a clear manner, and use persuasion and negotiation to build consensus and cooperation; ensure safe practices and environmental consciousness are exhibited in decisions; develop new techniques, concepts, theories, programs or solutions and apply them to complex strategic operating issues; typically work independently on complex work assignments, review progress and evaluate results and update management as appropriate; may direct and delegate work to lower-level staff.

Typical Education & Experience

6+ years related experience

Associate's Degree or higher

Or an equivalent combination of education and experience

Typical Work Duties
  • May supervise other staff and delegate tasks as appropriate
  • Perform complex, and confidential administrative duties and responsibilities
  • Oversee departmental hiring and training for staff; interview, hire, train, supervise and evaluate assigned support staff
  • Manage assignment of projects; development of work plans; oversight of project phases to ensure effective and efficient workflow
  • Analyze and summarize data for budgets, reports, proposals, and presentations for internal/ external distribution
  • Assist management in overseeing adherence to university policies and procedures
  • Develop, interpret and provide guidance on unit policies and procedures
  • Represent the unit throughout the University on a variety of public relations, operational, strategic and tactical initiatives
  • Participate in and make recommendations during development of work unit’s strategic plan
  • Assist in implementing and monitoring work unit’s strategic plan

This profile is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions in this job title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties should not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Level 5  

There is currently no level 5.