Long Term Care
John Hancock will be announcing via mailed information to employee homes, on or around October 30, 2017, that they will no longer support payroll deductions for your long-term care insurance plan premiums. the last payroll deduction through Penn State will occur in December 2017. After this last payroll deduction, you will need to pay John Hancock directly for your coverage. This change does not have any impact to your coverage or benefit levels. Please note that this is a change requested by John Hancock, not Penn State, and all questions should be directed to John Hancock.
Below are the payment options so that you can continue to keep your coverage in effect. Please keep in mind that if no action is taken, the default option is to be placed on direct bill.
- Direct Bill (default option) – Receive a bill directly from John Hancock. You can choose to pay your premiums on a semi-annual or annual basis.
- Monthly Automatic Bank Withdrawal (ABW) – review details below on how to get started!
For any questions related to this change, please visit the John Hancock website, send an email to GLTCBilling@jhancock.com, or call (888) 321-4582; TTY for the hearing impaired (800) 255-1808. John Hancock Customer Service Consultants are available Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Current John Hancock members and all other faculty and staff who may be interested in learning more about the long-term care plans available through the “individual” market may contact the following long-term care brokers:
Kenneth Dean Johnson
2125 East College Avenue, Suite 101
State College, PA 16801
Overview of Coverage (Current Enrollees Only)