Frequently Asked Questions - Retiree Billing Administrator
Frequently Asked Questions about the Change in Your Retiree Billing Administrator
When are premiums due?
You will now be invoiced quarterly. Your premiums payments are due on the 1st day of each calendar quarter: January 1, April 1, July 1 and October 1. Your 60 day grace period will begin on the date after the payment due date.
What is the Member Portal?
The member portal is an online tool you can use to check status of your account, check payment history and print out historical correspondence and prior invoices. Simply use the registration coded provided in your welcome letter to sign up for this easy to use, convenient way to keep track of your account status.
Can I pay with a credit card?
Yes, however you must use the Member Portal to do so. Credit card payments cannot be accepted through any other method. Please be advised, our vendor does charge a $20 convenience fee each time a credit card payment is made.
Are there any other payment options?
Yes! If payment by check or credit card is not optimal, you can sign up for Automatic Payment Withdrawal (ACH). An ACH form is included in this mailing. The form will have to be completed and received by June 20th for your payment to be deducted for your July payment. The payment will be deducted on the 5th of each month the premium is due. If the 5th occurs on a weekend, it will be taken out the next business day. There is no charge for this service. Please note, if this option is chosen your quarterly payment will be taken out in monthly installments.
I had Automatic Payment Withdrawal with Penn State. Do I have to fill out another form?
Yes, a new form will have to be completed and was included in this mailing.
Is there a return envelope included?
A return envelope is not provided. A good way to avoid mailing is to sign up for Automatic Payment Withdrawal mentioned above.
115 Continuum Drive | Liverpool, NY 13088
800.828.0078 | 315.671.9869 fax
Can I pay ahead?
Yes, you may pay as far ahead as you would like. We would suggest not paying into 2017 plan year as the insurance rates and available plans are subject to change January 1, 2017.
I have a question about my account. Who should I contact?
If you have a question concerning billing, address changes, ACH Forms, or any other demographic or billing update, please call our Customer Service Department toll free at 1-800-828-0078.
If you have a question concerning your insurance benefits or a claim that has been filed with your insurance carrier, please refer to phone number on the back of your insurance card.
I already have a COBRA account through Lifetime Benefit Solutions, Inc. Can I mail in one check for both my COBRA and Retiree Premium payments?
We ask that you please submit separate payments as there are separate accounts set up for COBRA and Retiree billing. You may send both payments in one envelope, however please make sure both premium payment coupons are included.