Core Competencies Non-Management

Level I Core Competencies Non-Management
Effective Knowledge Accountability & Self-Management Teamwork & Leadership Communication Innovation & Problem Solving
Demonstrate baseline working knowledge of routine work applications

Follow the standard principles, and systems and use appropriate terminology associated with a particular field or specialization

Recognize the unit’s goals and mission

Practice baseline principles of customer satisfaction

Follow internal systems and procedures
Under direct and frequent supervision, perform routine duties using established procedures with detailed instructions

Take defined course of action using facts or conditions that apply directly to the problem or issue

Provide task status reporting as defined by supervisor

Complete assignments with quality, timeliness and efficiency

Modify work appropriately in response to change

Work with supervisor/manager to develop learning objectives
Describe to team members work processes and products, and their relationship to the unit’s business and its customers

Participate as a team member in a collaborative environment within a diverse workforce

Actively contribute to completion of team goals and assigned tasks

Demonstrate respect for opinions of others

Demonstrate an awareness of the value of diversity in the workplace
Clearly communicate information, ideas, or instructions verbally and in writing

Utilize effective listening and interpretative skills when communicating with others

Express opinions in an appropriate manner

Accept constructive feedback
Follow recommended approach to assigned work to facilitate achievement of desired results

Recognize problems or unusual circumstances

Recognize opportunities to apply quality improvement principles in daily activities
Level II Core Competencies Non-Management
Effective Knowledge Accountability & Self-Management Teamwork & Leadership Communication Innovation & Problem Solving
Demonstrate ability to perform intermediate tasks in defined skill areas/applications by continuously building on current job knowledge

Demonstrate intermediate knowledge of the concepts, practices and procedures of a particular field of specialization

Recognize relationships between individual assignments and the unit’s goals and mission

Incorporate sound principles of customer satisfaction in all work assignments and procedures

Demonstrate intermediate knowledge of internal systems and procedures
Under general supervision, perform assignments that are varied and that may be somewhat difficult in character, but usually involve limited responsibility

Use available guidelines to make appropriate adaptations to routine situations and refer other situations to supervisor

Provide task status reporting as agreed to with supervisor

Effectively handle multiple tasks simultaneously and follow through appropriately with assignments

Adapt to change quickly and easily

Assess own knowledge and abilities to identify learning objectives
Evaluate work processes and products, and their impact on the unit’s business and its customers to optimize performance

Maintain effective relationships with peers, vendors, and others in a diverse environment

Support team decisions and follow through with team responsibilities

Seek out diverse opinions and ideas before making decisions

May participate in training of Level I staff

Promote respect for the value of diversity in the workplace
Interpret and communicate information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution

When working with others, demonstrate effective listening and interpretative skills to identify needs and requirements and develop successful solutions

Recognize the impact of communication style on others

Accept feedback for purpose of clarifying and exchanging information and incorporating recommendations from others
Determine causes of unusual occurrences and apply standard principles and practices to determine and implement solutions

Demonstrate intermediate problem-solving skills to recognize and apply an understanding of interrelationships among different functions and activities

Apply knowledge of larger unit goals, priorities and related procedures in determining course of action

Practice quality improvement principles in daily activities
Level III Core Competencies Non-Management
Effective Knowledge Accountability & Self-Management Teamwork & Leadership Communication Innovation & Problem Solving
Demonstrate proficient and comprehensive knowledge of defined skill areas/ applications to integrate fundamental elements from other specialties into work assignments

Apply knowledge of principles, practices, and procedures of a particular field of specialization to complete difficult assignments

Recognize how unit’s work contributes to the achievement of the university’s mission

Develop and implement practices that demonstrate a commitment to providing exemplary customer service

Explain the relationship between all internal systems and procedures
Work with minimum of supervision on difficult work assignments, conferring with superior on unusual matters

May assist with administrative functions as assigned

Develop project status reports which may be distributed throughout unit

Monitor progress of projects throughout unit to ensure quality, timeliness, and efficiency

Recommend ideas for enhancing the effectiveness of change

Take initiative to seek out and suggest new tasks and assignments

Identify areas for development and training to enhance job performance
Engage in consensus based decision making among team members to design and implement process improvements to optimize unit’s performance

Promote a culture that is conducive to effective relationships among diverse team members

May lead a project team involved in completion of difficult assignments, requiring proficient knowledge of field of specialization

Value opinions and ideas from a diverse population and recognize the impact of actions on different groups

Participate in training Level I and II staff

Within area of expertise, assist or guide others in non-routine matters
Interpret and communicate information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution

Apply appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions

Promote open communication in a manner that builds relationships among team members

Seek out and listen to feedback from others for purposes of planning and coordinating work efforts or resolving issues

Communicate direction and required performance levels to others
Incorporate new facts and ideas into group processes and apply creative thinking to develop new solutions

Research and try new approaches when solving problems

Implement new, and/or improve existing processes that impact organizational performance and customer satisfaction

Propose recommendations for quality improvement in processes, procedures, or policies in immediate work area
Level IV Core Competencies Non-Management
Effective Knowledge Accountability & Self-Management Teamwork & Leadership Communication Innovation & Problem Solving
Integrate moderately complex elements from other specialties into work assignments

Demonstrate advanced knowledge of principles, practices, and procedures of a particular field of specialization and complete moderately complex assignments

Incorporate the goals and mission of both the unit and the University in all work assignments and procedures

Coach others to be accountable for exemplary customer satisfaction

Develop and apply a broader cross- functional perspective to improve unit’s performance
Work independently on moderately complex work assignments, review progress, and evaluate results

Complete administrative functions as assigned

Develop and present project status reports for audiences that extend beyond the immediate unit

Monitor projects across units to ensure quality, timeliness and efficiency

Implement new methods, procedures or techniques in response to departmental or University-wide change

Create opportunities to expand job capabilities within the context of current assignments

May act as formal liaison with other departments, divisions, and organizations

Complete professional development opportunities that result in improved performance of unit
Identify and mobilize resources to achieve desired process improvements

Demonstrate a strong commitment to inclusionary practices which support diversity throughout the organization

Lead and positively impact diversity in the workplace and community

Establish a shared vision and take responsibility for the achievement of team goals, and provide direction for appropriate implementation of plans

Balance the needs of a diverse population and the unit with available resources and constraints before implementing new solutions

Train other staff and review progress with management

May mentor other staff
Present ideas, concepts and instructions in a clear manner, and use persuasion and negotiation to build consensus and cooperation

Coach others in using appropriate strategies for resolving conflict; negotiating reasonable compromises; and proposing and evaluating possible solutions

Promote open communication in a manner that builds relationships among team members and other units

Give candid and constructive feedback to others to influence and persuade managers and employees to accept and implement findings and recommendations

Provide updated information regarding changes or initiatives that affect the direction of other’s work
Develop new techniques, concepts, theories, or programs and apply them to moderately complex strategic operating issues

Explain benefits, limitations and impact of possibilities before recommending solutions to problems

Make a strategic impact on processes and operations continuously improving unit procedures

Develop plans for quality improvement to processes, procedures, or policies within the unit
Level V Core Competencies Non-Management
Effective Knowledge Accountability & Self-Management Teamwork & Leadership Communication Innovation & Problem Solving
Extend mastery of job knowledge to the principles, theories and practices of related specialties

Expand knowledge of best practices and incorporate into all work assignments and procedures

Evaluate and enhance unit’s goals and mission to ensure unit’s peak performance

Evaluate and enhance existing practices to improve customer satisfaction

Recognize emerging trends in area of expertise and prepare for changes that may occur as a result of these trends
Work independently on complex or strategic assignments

Direct and delegate administrative functions to others

Develop and present task status reports for University-wide and external audiences

Monitor university-wide projects or projects with external customers to ensure alignment with the University’s strategic objectives

Create opportunities to expand job capabilities beyond current assignments

Act as formal liaison with other departments, divisions, and organizations

Support new and innovative professional development opportunities for staff
Implement strategies to ensure successful achievement of critical opportunities

Evaluate and enhance current practices and outreach efforts to ensure optimal support of diversity

Oversee leadership of teams and projects that involve extensive cooperation and coordination between multiple departments across the University or with external customers

Align unit’s directives with those of the university to increase cooperation and opportunities for collaboration

Serve as a consultant in fields of expertise
Prepare written and/or verbal presentations or proposals on complex issues and deliver to a broad variety of audiences

Establish and maintain networks to facilitate successful communication among units

Encourage creative thought and action in broad spectrum of issues and trends affecting Individuals University-wide or external customers with particular emphasis on discipline

Follow through with communications to ensure understanding and correct interpretation of feedback throughout unit

Communicate a compelling vision that inspires and motivates others
Identify and implement innovative solutions to important, highly complex strategic and/or operational issues which may involve unusual circumstances and incomplete or conflicting data

Proactively recognize needs, anticipate outcomes and consequences of different approaches, and make necessary modifications to plans to achieve desired outcomes

Develop new processes and creative solutions that have a broad impact and reach across unit boundaries

Develop long-term strategic plans for quality improvement to processes, procedures, or policies that impact the University