Core Competencies Non-Management
Level 1
| Effective Knowledge | Accountability & Self-Management | Teamwork & Leadership | Communication | Innovation & Problem Solving |
|---|---|---|---|---|
| Demonstrate baseline working knowledge of routine work applications Follow the standard principles, and systems and use appropriate terminology associated with a particular field or specialization Recognize the unit’s goals and mission Practice baseline principles of customer satisfaction Follow internal systems and procedures |
Under direct and frequent supervision, perform routine duties using established procedures with detailed instructions Take defined course of action using facts or conditions that apply directly to the problem or issue Provide task status reporting as defined by supervisor Complete assignments with quality, timeliness and efficiency Modify work appropriately in response to change Work with supervisor/manager to develop learning objectives |
Describe to team members work processes and products, and their relationship to the unit’s business and its customers Participate as a team member in a collaborative environment within a diverse workforce Actively contribute to completion of team goals and assigned tasks Demonstrate respect for opinions of others Demonstrate an awareness of the value of diversity in the workplace |
Clearly communicate information, ideas, or instructions verbally and in writing Utilize effective listening and interpretative skills when communicating with others Express opinions in an appropriate manner Accept constructive feedback |
Follow recommended approach to assigned work to facilitate achievement of desired results Recognize problems or unusual circumstances Recognize opportunities to apply quality improvement principles in daily activities |
Level 2
| Effective Knowledge | Accountability & Self-Management | Teamwork & Leadership | Communication | Innovation & Problem Solving |
|---|---|---|---|---|
| Demonstrate ability to perform intermediate tasks in defined skill areas/applications by continuously building on current job knowledge Demonstrate intermediate knowledge of the concepts, practices and procedures of a particular field of specialization Recognize relationships between individual assignments and the unit’s goals and mission Incorporate sound principles of customer satisfaction in all work assignments and procedures Demonstrate intermediate knowledge of internal systems and procedures |
Under general supervision, perform assignments that are varied and that may be somewhat difficult in character, but usually involve limited responsibility Use available guidelines to make appropriate adaptations to routine situations and refer other situations to supervisor Provide task status reporting as agreed to with supervisor Effectively handle multiple tasks simultaneously and follow through appropriately with assignments Adapt to change quickly and easily Assess own knowledge and abilities to identify learning objectives |
Evaluate work processes and products, and their impact on the unit’s business and its customers to optimize performance Maintain effective relationships with peers, vendors, and others in a diverse environment Support team decisions and follow through with team responsibilities Seek out diverse opinions and ideas before making decisions May participate in training of Level I staff Promote respect for the value of diversity in the workplace |
Interpret and communicate information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution When working with others, demonstrate effective listening and interpretative skills to identify needs and requirements and develop successful solutions Recognize the impact of communication style on others Accept feedback for purpose of clarifying and exchanging information and incorporating recommendations from others |
Determine causes of unusual occurrences and apply standard principles and practices to determine and implement solutions Demonstrate intermediate problem-solving skills to recognize and apply an understanding of interrelationships among different functions and activities Apply knowledge of larger unit goals, priorities and related procedures in determining course of action Practice quality improvement principles in daily activities |
Level 3
| Effective Knowledge | Accountability & Self-Management | Teamwork & Leadership | Communication | Innovation & Problem Solving |
|---|---|---|---|---|
| Demonstrate proficient and comprehensive knowledge of defined skill areas/ applications to integrate fundamental elements from other specialties into work assignments Apply knowledge of principles, practices, and procedures of a particular field of specialization to complete difficult assignments Recognize how unit’s work contributes to the achievement of the university’s mission Develop and implement practices that demonstrate a commitment to providing exemplary customer service Explain the relationship between all internal systems and procedures |
Work with minimum of supervision on difficult work assignments, conferring with superior on unusual matters May assist with administrative functions as assigned Develop project status reports which may be distributed throughout unit Monitor progress of projects throughout unit to ensure quality, timeliness, and efficiency Recommend ideas for enhancing the effectiveness of change Take initiative to seek out and suggest new tasks and assignments Identify areas for development and training to enhance job performance |
Engage in consensus based decision making among team members to design and implement process improvements to optimize unit’s performance Promote a culture that is conducive to effective relationships among diverse team members May lead a project team involved in completion of difficult assignments, requiring proficient knowledge of field of specialization Value opinions and ideas from a diverse population and recognize the impact of actions on different groups Participate in training Level I and II staff Within area of expertise, assist or guide others in non-routine matters |
Interpret and communicate information, ideas and instructions clearly, accurately and persuasively both verbally and in written materials intended for distribution Apply appropriate strategies for managing conflict; negotiate reasonable compromises; propose and evaluate possible solutions Promote open communication in a manner that builds relationships among team members Seek out and listen to feedback from others for purposes of planning and coordinating work efforts or resolving issues Communicate direction and required performance levels to others |
Incorporate new facts and ideas into group processes and apply creative thinking to develop new solutions Research and try new approaches when solving problems Implement new, and/or improve existing processes that impact organizational performance and customer satisfaction Propose recommendations for quality improvement in processes, procedures, or policies in immediate work area |
Level 4
| Effective Knowledge | Accountability & Self-Management | Teamwork & Leadership | Communication | Innovation & Problem Solving |
|---|---|---|---|---|
| Integrate moderately complex elements from other specialties into work assignments Demonstrate advanced knowledge of principles, practices, and procedures of a particular field of specialization and complete moderately complex assignments Incorporate the goals and mission of both the unit and the University in all work assignments and procedures Coach others to be accountable for exemplary customer satisfaction Develop and apply a broader cross- functional perspective to improve unit’s performance |
Work independently on moderately complex work assignments, review progress, and evaluate results Complete administrative functions as assigned Develop and present project status reports for audiences that extend beyond the immediate unit Monitor projects across units to ensure quality, timeliness and efficiency Implement new methods, procedures or techniques in response to departmental or University-wide change Create opportunities to expand job capabilities within the context of current assignments May act as formal liaison with other departments, divisions, and organizations Complete professional development opportunities that result in improved performance of unit |
Identify and mobilize resources to achieve desired process improvements Demonstrate a strong commitment to inclusionary practices which support diversity throughout the organization Lead and positively impact diversity in the workplace and community Establish a shared vision and take responsibility for the achievement of team goals, and provide direction for appropriate implementation of plans Balance the needs of a diverse population and the unit with available resources and constraints before implementing new solutions Train other staff and review progress with management May mentor other staff |
Present ideas, concepts and instructions in a clear manner, and use persuasion and negotiation to build consensus and cooperation Coach others in using appropriate strategies for resolving conflict; negotiating reasonable compromises; and proposing and evaluating possible solutions Promote open communication in a manner that builds relationships among team members and other units Give candid and constructive feedback to others to influence and persuade managers and employees to accept and implement findings and recommendations Provide updated information regarding changes or initiatives that affect the direction of other’s work |
Develop new techniques, concepts, theories, or programs and apply them to moderately complex strategic operating issues Explain benefits, limitations and impact of possibilities before recommending solutions to problems Make a strategic impact on processes and operations continuously improving unit procedures Develop plans for quality improvement to processes, procedures, or policies within the unit |
Level 5
| Effective Knowledge | Accountability & Self-Management | Teamwork & Leadership | Communication | Innovation & Problem Solving |
|---|---|---|---|---|
| Extend mastery of job knowledge to the principles, theories and practices of related specialties Expand knowledge of best practices and incorporate into all work assignments and procedures Evaluate and enhance unit’s goals and mission to ensure unit’s peak performance Evaluate and enhance existing practices to improve customer satisfaction Recognize emerging trends in area of expertise and prepare for changes that may occur as a result of these trends |
Work independently on complex or strategic assignments Direct and delegate administrative functions to others Develop and present task status reports for University-wide and external audiences Monitor university-wide projects or projects with external customers to ensure alignment with the University’s strategic objectives Create opportunities to expand job capabilities beyond current assignments Act as formal liaison with other departments, divisions, and organizations Support new and innovative professional development opportunities for staff |
Implement strategies to ensure successful achievement of critical opportunities Evaluate and enhance current practices and outreach efforts to ensure optimal support of diversity Oversee leadership of teams and projects that involve extensive cooperation and coordination between multiple departments across the University or with external customers Align unit’s directives with those of the university to increase cooperation and opportunities for collaboration Serve as a consultant in fields of expertise |
Prepare written and/or verbal presentations or proposals on complex issues and deliver to a broad variety of audiences Establish and maintain networks to facilitate successful communication among units Encourage creative thought and action in broad spectrum of issues and trends affecting Individuals University-wide or external customers with particular emphasis on discipline Follow through with communications to ensure understanding and correct interpretation of feedback throughout unit Communicate a compelling vision that inspires and motivates others |
Identify and implement innovative solutions to important, highly complex strategic and/or operational issues which may involve unusual circumstances and incomplete or conflicting data Proactively recognize needs, anticipate outcomes and consequences of different approaches, and make necessary modifications to plans to achieve desired outcomes Develop new processes and creative solutions that have a broad impact and reach across unit boundaries Develop long-term strategic plans for quality improvement to processes, procedures, or policies that impact the University |