Customized Services
Our seminars and workshops can be tailored and delivered upon request. If your professional development needs extend beyond the offerings listed on our site, we can develop a workshop, or series of workshops, to meet your specific requirements. Customized services can be delivered to any work unit at any location.
Fees for customized services are negotiated. For more information, contact us at (814) 865-8216.
Assessments
Employee Development Planning
Our planning services are available to help you create and implement a professional development "package" of programs. For instance, some areas of the University collaborate with HRDC to create and implement annual professional development plans. This ensures a greater impact at a lower cost while allowing you to capitalize on the full range of programs and expertise offered.
Myers-Briggs Type Indicator (MBTI®)
The MBTI® tests strengthen working relationships based on individual differences. These services focus on individual and/or group behaviors that impact the achievement of goals in the workplace. MBTI® services can enhance interactions among colleagues, supervisory relationships, as well as customers and clients.
360-Degree Feedback
This confidential online assessment offers anonymous feedback about your performance strengths and development needs as seen by you, the person to whom you report, your peers, and your direct reports [if applicable]. Different versions of the 360-Degree Performance Profile are available for individuals without supervisory and management responsibilities. After we administer the online questionnaire, we will summarize the results for you in an individual feedback report. Rather than using the 360 as a tool for evaluation as an end in itself, the process will enable you to focus your development efforts and time on aspects of performance that are critical for your effectiveness, success, and achievement of your career goals.
Customer Satisfaction
We offer customer service assessments, which can be used as a benchmarking tool in measuring, monitoring, and improving customer satisfaction.
Coaching
Executive & Leadership
These services are designed to help administrators and emerging leaders to improve work-related behaviors, deliver higher-quality results, and fulfill their potential through a four-month engagement. Each engagement features a customized process involving a series of one-on-one sessions led by a trained coach to help each client:
- Leverage and extend strengths
- Address challenges and improvement priorities
- Achieve and sustain superior performance at work
- Strengthen contributions to organizational priorities
Consulting
Change Management
Support services are available to work units facing organizational change.
Customer Service
For units interested in enhancing customer service, we offer a broad range of consulting, training, and support services. Whether you want to attract more customers or transform your customer service culture, we can assist you in defining or re-defining your unit’s customer service vision.
Facilitation
Team Building
These services help teams and groups work cooperatively and productively with one another. Team Building can help groups:
- Improve Productivity
- Establish Goals & Action Steps
- Manage Conflict
- Improve Communication
- Clarify Individual Roles & Strengths
- Strengthen Collaboration
- Build Consensus
- Improve Efficiency
Group Facilitation
These services help groups make decisions, solve problems, and communicate more effectively. Facilitation enhances communication by creating an environment that encourages people to share perspectives and improve understanding. Facilitation services ensure that your meetings, retreats, and conferences are effective and productive. A skilled facilitator can help your group follow its agenda and avoid the hazards of tangential discussions unnecessary conflict, and emotionally-charged issues. Facilitation services may include but are not limited to:
- Collaborative pre-planning of meeting goals and activities
- Guidance for group discussion, problem-solving, and decision-making
- Mediation to resolve conflicts
- Development of action plans
