Mastering SuperVision

This program develops comprehensive skills for supervising others while furthering the University's goals. Through realistic situations, you will learn to create an environment of mutual trust where people are encouraged to grow and develop.

Program Topics

• Communication skills
• Interviewing and hiring employees
• Building a work team
• Staff review and development plan
• Creating an empowered work team
• Supervising part-time, temporary, and student staff
• Supervision within the University/Teamster’s Agreement
• Using feedback, rewards, and recognition
• Leading organizational change
• Shaping successful performance
• Managing yourself
• Employee well-being
• Integrating ethics in the workplace
• Strategic planning
• Equity in the workplace
• Handling negativity and conflict
• Handing performance problems
• Managing meetings
• Financial and budgeting basics for supervisors
• Process improvement