Penn State is offering a new EAP+Work/Life program, Health Advocate, for eligible employees and their family members. Health Advocate offers two valuable services, accessible through one phone number: 866-799-2728.

EAP+Work/Life program - A licensed EAP professional can provide short-term counseling by phone, email, or in person to help you better cope with personal, family and work issues. You and your household members will still have up to 5 in-person visits per issue. On the work/life side, specialists can help you locate the right support services, from childcare and eldercare to legal and financial help.

Healthcare Help - You have unlimited access to a highly trained Personal Health Advocate (PHA), who can help you navigate the healthcare and insurance systems, efficiently and dependably. The PHA can help you find the right providers, negotiate fees on uncovered medical bills, locate second opinions, provide cost comparisons for medical procedures and much more.

What is the Employee Assistance Program (EAP)?

Penn State’s EAP is a free, confidential employee and family resource to be used as a first line of defense for personal or work-related concerns for yourself or your family.

Penn State has contracted this program through Health Advocate, a leading EAP provider and the 2011 Global Winner of Workforce Magazine's Optimas Award in the Service category. Click here for the complete story.

What are some of the features of the Health Advocate EAP?

  • Available to all benefits-eligible employees, their spouse, dependent children, parents and parents-in-law
  • 24-hour assistance available, seven days a week by calling 866-799-2728
  • Voluntary
  • Completely Confidential
  • Health Advocate All-in-1 Benefit includes personalized assistance with Healthcare issues, the EAP, as well as Work/Life concerns.

What are some of the reasons I would use EAP?

Healthcare Help

  • Find the right doctors, hospitals
  • Schedule tests, appointments
  • Locate eldercare, support services
  • Secure second opinions
  • Untangle claims and medical bills

EAP + Work/Life

  • Short-term, professional counseling
  • Coping assistance for family, marital, parenting, work issues
  • Stress, depression, anxiety
  • Anger, grief and loss
  • Drug and alcohol abuse
  • Legal, financial concerns
  • Time management

 Click here for more information on Health Advocate member benefits.

How Often Can I Use EAP?

There is no limit to the number of times you or your family/household members can use the EAP. All EAP services have been pre-paid by Penn State. There are no fees for calling the EAP or for your face-to-face visits with a local therapist (up to five free face-to-face visits per concern, with no limit to the number of concerns you or your family household members may need to address).

Call Anytime

You can call the toll-free number at 866-799-2728 anytime, 7 days a week.

Visit the HealthAdvocate website for tools and resources.